Shipping policy

At Black Forest Supplements, we aim to provide a clear and convenient shipping experience. Please review the following information regarding order processing, shipping options, and delivery.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Processing times may be extended during holidays, promotional periods, or other periods of increased order volume. You will be notified when additional information or action is needed to process your order.

2. Shipping Destinations

We ship to the destinations available at checkout.

Available shipping services and destinations may vary depending on your location and the shipping options offered for your order.

Please ensure that your shipping address is complete and accurate before submitting your order.

3. Shipping Methods and Estimated Delivery

Available shipping methods, applicable fees, and estimated delivery windows will be displayed at checkout when available.

Delivery times depend on the destination, selected shipping service, carrier operations, and other factors.

Any delivery time displayed on our website or at checkout is an estimate unless expressly stated otherwise. We cannot guarantee a specific delivery date for standard shipping.

4. Shipping Costs

Shipping charges are calculated based on the delivery address, selected shipping method, order details, and any applicable promotions.

The shipping cost for your order will be displayed at checkout before you complete your purchase.

If a free-shipping promotion is available, its eligibility requirements and conditions will apply.

5. Tracking Information

When tracking is available, a shipping confirmation email with tracking details will be sent after your order has been dispatched.

Please allow time for the carrier's tracking system to update after the shipping label is created or the package is received by the carrier.

If your tracking information has not updated for an extended period, please contact us for assistance.

6. Shipping Delays

Although we make reasonable efforts to process and dispatch orders promptly, delays may occur due to circumstances such as:

• Severe weather or natural events

• Carrier service interruptions

• Public holidays or peak shipping periods

• Incorrect or incomplete shipping information

• Customs processing for international shipments

• Other circumstances beyond our reasonable control

If you experience a delivery delay, please check the tracking information first. You may also contact our customer service team for assistance.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at ChybabyWen873@gmail.com.

We cannot guarantee that address changes can be made after an order has entered processing or been dispatched.

Additional shipping charges or other arrangements may apply if a package must be redirected or reshipped, subject to applicable law.

8. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived within the expected delivery window, or arrives damaged, please contact us with your order number and any relevant details.

We will review the situation and, where appropriate, coordinate with the shipping carrier to help determine the next steps.

If an item arrives damaged or an incorrect item is delivered, please refer to our Return & Refund Policy for further instructions.

9. International Orders

For shipments outside the United States, where available, additional customs procedures, import duties, taxes, or other charges may apply.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import charges imposed by the destination country.

International delivery times may vary depending on customs clearance and local carrier services.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

Requests cannot be guaranteed once an order has entered processing or has been shipped.

If your order has already been dispatched, please refer to our Return & Refund Policy for available options.

11. Contact Information

If you have questions about shipping or delivery, please contact us:

Store Name: Black Forest Supplements
Email: ChybabyWen873@gmail.com

We appreciate your business and thank you for shopping with Black Forest Supplements.